Pros
Loyal Clientele Great Relationship Building No Individual Sales Goals (Relationship Focused Environment) Enjoyable and Encouraging Co-workers and Associates Invests in Employees/ Listens to Employee Feedback Forward Thinking Environment (Beautifully Remolded Stores with New Technology) Excellent Employee Discount Team Environment/ Non-commission Based Good Full-Time Benefits (3 Weeks PTO, 3 Floating Holidays and 5 Sick Days, Cigna Health Ins.) Great Place to Learn Importance of Product Knowledge and Customer Service
Cons
Extremely visually demanding without the resources to achieve demands. One of the only large retailers to not have a dedicated non-selling/ visual team. The company switched from payroll hours to payroll dollars to save money and, although great in theory, stores continue to struggle to achieve the demands of non-selling tasks. Regional Visual Managers have no understanding of selling and expect the store to look perfect at all times. In addition, schedules were more inconsistent than typical retail; sometimes worked 8-13 days in a row, ranging from 6-10+ hour days. Associates struggled with the inconsistency, too, which led to high turnover and loss of great talent. Not much room for growth after reaching assistant manager level.