One hot mess - Sales Executive Talkdesk Employee Review

1.0
Feb 23, 2017
Recommend
CEO approval
Business Outlook

Pros

Good technology focusing on customer support with clean integrations including Salesforce and Zendesk. Strong roadmap and good quality developers. Currently a good industry to be in however it is getting quickly crowded

Cons

Company has made massive mistakes with a revolving door of quality folks leaving. Company is blinded by its position to take on additional funding and it is killing the company. Comp plans being changed midyear, several managers and VPs over the last 12 months and shady attempts to not pay reps their earned $'s. Not to mention a decimated marketing team. Huge ego with COO claiming to be a hot shot but really has no clue on what makes a culture successful.

Explore other reviews about Talkdesk

5.0
Jul 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company to work for. Management and team members are great!

Cons

Nothing at this moment. So far, everything has been really great.

4.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

-The AI-First Mission is Real- We aren’t just talking about artificial intelligence; we are actively executing an AI-first transformation across our entire product and internal operating models. It’s an incredibly exciting, fast-paced space for anyone looking to build the future of enterprise software. -What makes this company truly special is our foundation: we have a deep, proven contact center history, but we’ve successfully paired that legacy with the right product architecture and the right people to dominate the AI future. It feels like today we have the right people on board to execute. - Innovative mindset- We don't have everything figured out today. Employees are encouraged to think outside of the box and move fast to try new things and surface solutions.

Cons

-High-Pressure, Agile Environment: Because we scale on consumption and automation rather than simple headcount, the bar for talent density here is exceptionally high. Things move FAST. If you prefer a slow, highly structured, or static environment, this level of rapid iteration might feel overwhelming - TD doesn't have everything figured out. You have to be OK building as you go, and not always having clear direction.

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