Think Twice Before Working Here - Anonymous employee Talkdesk Employee Review

1.0
Sep 10, 2021
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- easy interview process - some great people to work with - flexibility to work remote

Cons

Alright where do I begin.. First off, I hardly ever write reviews here because for the most part work experience is so subjective and there's so many different factors that I don't want to misrepresent the company, however in this case it is just all around toxic and needed to share. The leadership team has created such a toxic environment where people are constantly on the defensive and under pressure. I've seen employees mistreated to the point where people have cried on calls. The CMO starts calls with meditations and the amount of praise people get is so superficial that you get a cult like culture. This praise does not come with promotions or a raise, instead it comes with more work and more responsibilities. Work life balance is out the window, people email you at 1am and over the weekend asking for things, the CMO does this herself and I assume rubs off on the leadership team which is why they do it - and although they acknowledge that this is an issue it continues to happen. The CEO is arrogant and global all hands calls are super awkward with a fake optimism and awkward moments where they place blame on sales for low numbers and praises marketing. Be careful with the reviews you read on here, with them trying to grow the sales org in Canada there are a lot of one-liner reviews so that they boost their rating, I'd be skeptical of those. I would think twice before you invest your time and career in a company like this. Yes there is hyper growth, and they try to represent that as a good thing - which yes growth is good, but the problem is that they do not address the culture and how poorly they treat employees because of this growth. They use 'growth' as an excuse to mistreat and take advantage of employees, reiterating how replaceable people are. It seems a lot of people in leadership positions are under-qualified and this results in them micromanaging people because there are trying to hang on to their titles (or get promoted). If you are considering working here, please try to reach out to past employees or really do your research before you come to a place like this. It's great to be part of a growing company, but this growth benefits the leadership team only, which is why it's such a toxic place to work at.

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5.0
Jul 16, 2026
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Pros

Great company to work for. Management and team members are great!

Cons

Nothing at this moment. So far, everything has been really great.

4.0
Jun 8, 2026
Recommend
CEO approval
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Pros

-The AI-First Mission is Real- We aren’t just talking about artificial intelligence; we are actively executing an AI-first transformation across our entire product and internal operating models. It’s an incredibly exciting, fast-paced space for anyone looking to build the future of enterprise software. -What makes this company truly special is our foundation: we have a deep, proven contact center history, but we’ve successfully paired that legacy with the right product architecture and the right people to dominate the AI future. It feels like today we have the right people on board to execute. - Innovative mindset- We don't have everything figured out today. Employees are encouraged to think outside of the box and move fast to try new things and surface solutions.

Cons

-High-Pressure, Agile Environment: Because we scale on consumption and automation rather than simple headcount, the bar for talent density here is exceptionally high. Things move FAST. If you prefer a slow, highly structured, or static environment, this level of rapid iteration might feel overwhelming - TD doesn't have everything figured out. You have to be OK building as you go, and not always having clear direction.

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