proceed at your own risk - Sales Talkdesk Employee Review

1.0
Feb 10, 2016
Recommend
CEO approval
Business Outlook

Pros

-Great product -May not have all the bells and whistles that competitors have but has a much better UI and ease of use is on point -Engineers and product team seem to really be on top of their game -No processes are in place so if you are someone who thinks they can reorganize a team or company this could be a good challenge for you -Freedom to make the job your own -Compensation would be really good if people were hitting their quotas -Front line employees are great people who are smart and working to build out this company -Solid location -Basic tech perks

Cons

Realistically things change quick in the start up works, with that said take this with a grain of salt but in my experience this is what I noticed: - Less than 15% of the sales team hit their quota for 4th quarter of 2015 - Very few managers have sold the product and if they did they sold it when they were doing month to month contracts. (yearly contracts are now the norm) - Managers lack experience and product knowledge. They have little value to provide to team members. (Upside of this is that you to make the roll your own) -There is a clear disconnect between upper management and the rest of the sale org. -No office culture -At the end of the day this is a phone system and it's competing in a very saturated market.

Explore other reviews about Talkdesk

5.0
Jul 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company to work for. Management and team members are great!

Cons

Nothing at this moment. So far, everything has been really great.

4.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

-The AI-First Mission is Real- We aren’t just talking about artificial intelligence; we are actively executing an AI-first transformation across our entire product and internal operating models. It’s an incredibly exciting, fast-paced space for anyone looking to build the future of enterprise software. -What makes this company truly special is our foundation: we have a deep, proven contact center history, but we’ve successfully paired that legacy with the right product architecture and the right people to dominate the AI future. It feels like today we have the right people on board to execute. - Innovative mindset- We don't have everything figured out today. Employees are encouraged to think outside of the box and move fast to try new things and surface solutions.

Cons

-High-Pressure, Agile Environment: Because we scale on consumption and automation rather than simple headcount, the bar for talent density here is exceptionally high. Things move FAST. If you prefer a slow, highly structured, or static environment, this level of rapid iteration might feel overwhelming - TD doesn't have everything figured out. You have to be OK building as you go, and not always having clear direction.

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