4.0
Aug 24, 2020
Current employee, more than 1 year
Phoenix, AZ
Recommend
CEO approval
Business Outlook
Pros
The quality of the people, the care they have for their customers, and each other.
Cons
It is a very 'wild west' environment, they operate almost solely on the Hero model where you have to get it done or it doesn't get done. They need to invest in their customer self-service portals, sustained engineering teams, and quit making their ESO and TAM's chase the same support tennis balls over and over by creating rich, customer friendly documentation that allows customer to self-serve. At this company 60 hour workweeks is the norm, mostly due to customer service inefficiency and the lack of customers being able to help themselves. We do not have a rich KB customer service site at this time.