Pros
As a pharmacist the company has an appreciation of the pharmacy as an important contributor to the business. Also, they will never put in a drive-up window. The companies marketing has a positive impact on the customer; they like you before they even open your mouth
Cons
Target has overly aggressive goals and pays far too much credit to the metrics they use to track the progress toward those goals. They spend millions advertising on almost every channel and then pinch pennies in every department in every store. In the pharmacy for instance we use a computer system which is hopelessly out of date and in my opinion lacks the essential features to make our job safe and allow us to carry out our job as rapidly as the company demands based on our time to fill metric. They regularly under staff in every department, and the pharmacy is no exception. The company culture has dogmatized a rigorous adherence to centrally generated policies that are out of touch, short sighted, and overall detrimental to the smooth operation of the business. i.e. if you demand excellent guest service then give your team members the tools and staffing to handle the metrics you set.