Dystopia, hypocrisy, juvenile behavior at management level - Individual Contributor TaskRabbit Employee Review

2.0
Jun 10, 2018
Recommend
CEO approval
Business Outlook

Pros

Great office space with lots of perks. Office / culture events are top notch. Great CEO with an inspirational story to tell. Bright engineering and data teams. Diverse team. Some good recent exec hires, including VP Ops, are promising for real change.

Cons

Middle management is highly inept. Lots of false starts, bureaucracy and politics for such a small size company. No direction. IKEA acquisition is still being figured out in terms of fit into strategy so causing a lot of spinning wheels to show movement. Too many tentative hires without a clear team charter. Lots of juvenile behavior on the part of middle management, little management training, lots of middle school level bickering to get work done instead of being data driven, silos already apparent within teams where "XYZ is not my problem unless it's in my OKRs". No real HR or support, C level execs are mostly encouraging and inspiring leaders but are spread far too thin to help run the business operationally; although rapid hiring is meant to improve the situation. Company struggling to adjust to its new pace, not enough muscle to understand high-growth mode whatsoever due to lots of both junior level hires w/ no real world experience AND a long standing exec team that has not experienced navigating growth for sometime. On the floor, it is a punitive environment with no room for error or disagreement on some teams. Disagreement w/ exec will get you in hot water with management, so go with the flow and do as you are told, or else. Lots of hypocrisy and not practicing what middle management preaches, phony baloney proclamations around "Middle Path listening to understand" that in practice are completely misused, management not following through and 1-way communication.

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TaskRabbit Response
8y
Thank you for taking the time to write a very thorough review. I'm very sorry that you had a bad experience at TaskRabbit. I want you to know that I've read this review, and will be discussing with the rest of our executive team. If you would like to email or talk to me confidentially, please feel free to reach out - lauram@taskrabbit. com. I would like to understand more with the focus on improving. As you mention, our goal is to take feedback in order to learn, improve and ensure the happiness of our employees. Thank you.

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5.0
May 18, 2026
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Pros

- Strong mission-driven culture focused on improving people’s lives through flexible work opportunities. - Engineers have a direct impact on features that affect marketplace reliability, booking flow, trust & safety, and overall user experience. - Management is fantastic, caring, and supports their employees.

Cons

I haven't experienced any cons working here

1.0
Jun 14, 2026
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Pros

I've got nothing positive to say about TaskRabbit. You should work somewhere else, unless you enjoy being miserable.

Cons

Employees are overwworked, underpaid, and constantly disrespecrted, while management does absolutely nothing useful and gets paid a lot more than any of us! It's ridiculous how we do all the hard work but receive none of the rewards!

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