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      Awful Agent Support - Anonymous employee TaskRabbit Employee Review

      2.0
      Oct 11, 2019
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people you work with are superstars. Your peers will be some of the best you've ever had next to you and the money is good.

      Cons

      There's no downward support. The KB is a mess, managers cuss at agents, team leads get super visibly upset at people for asking questions, once you're trained you'll never see training again unless you change positions and most people havent actually sat with a manager and talked about their QA scores in months. There's a lot of hiding behind their culture and core values but no responsibility for not following them, unless it's to belittle an agent.

      avatar
      TaskRabbit Response
      6y
      Thank you for sharing your experience. I am so sorry to hear of your frustration with your manager and leadership. As we are on-boarding our new trainer and updating our knowledge base, I look forward to incorporating this feedback into our plans. Please feel free to reach out to me directly anytime - I'm always happy to hear honest feedback to help us improve!

      Explore other reviews about TaskRabbit

      5.0
      May 18, 2026
      Software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Strong mission-driven culture focused on improving people’s lives through flexible work opportunities. - Engineers have a direct impact on features that affect marketplace reliability, booking flow, trust & safety, and overall user experience. - Management is fantastic, caring, and supports their employees.

      Cons

      I haven't experienced any cons working here

      1.0
      Jun 14, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      I've got nothing positive to say about TaskRabbit. You should work somewhere else, unless you enjoy being miserable.

      Cons

      Employees are overwworked, underpaid, and constantly disrespecrted, while management does absolutely nothing useful and gets paid a lot more than any of us! It's ridiculous how we do all the hard work but receive none of the rewards!

      2
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