Poor Leadership and Unstable Work Environment - Operations TaxRise Employee Review

1.0
Apr 14, 2025
Recommend
CEO approval
Business Outlook

Pros

Employees are cool Lunch/breakfast every Friday Fair pay and bonuses/commission

Cons

One of the biggest cons working at Taxrise is that there are a lot of inexperienced leaders at Taxrise which starts from the C-suite down to the supervisors. Which leads to lack of accountability and trust from the leadership team and causes a tremendous amount of turnover amongst teams. Team members are often terminated without a reasonable PM action plan where they have the opportunity to improve their performance before being fired - especially on the sales floor. This causes a siloed culture where each team is working toward their own KPIs with a disregard for the overall objective of the organization. This also translates to the team members working individually and creating resistance to collaboration for the sake of hitting their own numbers for that month. Hence, the workplace culture is unstable because you don't know who will be gone tomorrow and it is also stressful because of the amount of pressure that is put on team members to hit daily numbers. In addition, it feels like the company has an unwritten expectation of its employees working beyond their 8 hours. It is almost like it is frowned upon to clock out upon hitting your 8 hour shift, let alone take a vacation day. This definitely causes a big work-life imbalance.

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TaxRise Response
10mo
Thank you for sharing your feedback and experiences. We recognize the concerns you raised around leadership, performance management, and work-life balance, and we are actively taking steps to improve in these areas through stronger training, clearer processes, and a renewed focus on collaboration. Our goal is to create a stable, supportive environment where employees can succeed both professionally and personally. We appreciate your contributions during your time here and wish you the best moving forward.

Explore other reviews about TaxRise

5.0
Jun 19, 2026
Recommend
CEO approval
Business Outlook

Pros

From someone who has worked at several tax relief firm, Taxrise has figured out the correct way to run this industry. They are constantly looking for ways to improve the customer and employee experience. The training here is what sets them apart. Every other tax relief company had me on the phone day 1, even with no experience. Pay has also been much better; Their system creates a easy flow for going through cases and reaching bonuses.

Cons

Excellence is the expectation. The standards are high to make sure we provide the best service to clients.

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TaxRise Response
3w
Thank you for sharing your experience. We're glad to hear the training stood out, as we invest heavily in helping new team members build a strong foundation for success. We appreciate your feedback and are grateful to have you as part of the TaxRise team!
2.0
Jul 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Good quality lunches on Fridays.

Cons

Frat house hazing vibes only with the nerds in charge. Favoritism, if you’re not kissing up to management it’s hard to make a decent check.

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TaxRise Response
2d
Thank you for sharing your feedback. We strive to maintain a professional and fair workplace where employees feel supported and recognized for their contributions. We appreciate your perspective and are committed to making meaningful improvements moving forward.
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