Call Center. Very Misleading - Patient Coordinator TeamHealth Employee Review

1.0
Jun 16, 2016
Recommend
CEO approval
Business Outlook

Pros

Good benefits, friendly and welcoming staff, opportunities for advancement

Cons

They claim the position is full time, but you are not scheduled full 40 hours. Call center is freezing. Initially tell you 3-11 PM, but schedule you different. If you can’t work past 11 PM, they schedule you for less hours. In order to get a full 40 hours, you have to use your accrued PTO time. $800 health risk premium for those who do not meet 5 wellness goals. PTO time does does not roll over. After a year, it goes to long term sick time. Callers are rude, abrasive, and abusive toward Patient Coordinators. Training is only 1 week and is inadequate. It does not cover what is required to be done in the call center. There is no telling what your paycheck will be. Call center software is very slow, and instant messaging system routinely goes out.

avatar
TeamHealth Response
9y
Thank you for the feedback and review. We are sorry to hear your personal experience at the TeamHealth Medical Call Center has not yet been as positive as we hope for you. We work very hard to provide our employees with a transparent, collaborative working environment where employees are valued and empowered to succeed. We’re glad to see you recognize the many opportunities for advancement that exist at TeamHealth, and hope that you will continue to invest your time and abilities in achieving your career goals with us. In an industry that operates around the clock, serving patients or caregivers in difficult situations, the ability to be flexible and work in high pressure situations is a precious commodity, and takes a special type of employee. This is likely a large part of the reason we chose to hire you. Thanks again for your feedback - it will help us continue to make the TeamHealth Medical Call Center a great place to work.

Explore other reviews about TeamHealth

5.0
Apr 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Culture, benefits, leadership, and comp.

Cons

Nothing at this time, thanks.

5.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Very supportive upper management, feels like a family

Cons

No cons at this time

See reviews by: Helpful|Rating|Date|All