Lot of heart, little reward - Manager TechSoup Employee Review

3.0
Nov 9, 2017
Recommend
CEO approval
Business Outlook

Pros

-Many wonderful, dedicated staff -Diverse and supportive colleagues and network of organizations -Flexible work-life balance, depending on your role and direct manager -Good benefits and competative pay for a nonprofit

Cons

-Unclear vision with many money/resource-sucking projects that take years to produce much of anything of value. By the time it does, it's already obsolete. -Slow-moving environment in many ways, yet still chalk-full of "small fires" that need to be urgently put out. -Mass exoduses of key talented staff seem to happen every 6-8 months, leaving teams in chaos, projects abandoned, and mediocre middle-managers behind. -Worker bees are the heart of the organization yet left out of decisionmaking and recognition for their work. High turnover at nearly all levels. -Ineffective HR, leading to many grievances left unheard, requests for improvements ignored, and promotions taking eons to approve. -Unclear or non-existent career development within the organization.

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TechSoup Response
8y
Our ability to attract and retain employees has set enviable standards inside and outside of our industry as evidenced by the long tenure of our employee base. Nevertheless, feedback is crucial to TechSoup’s continuous improvement cycle and has been shared with the employee engagement team for review and action-planning.

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5.0
Jun 23, 2025
Recommend
CEO approval
Business Outlook

Pros

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Cons

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1.0
Jun 7, 2026
Recommend
CEO approval
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Pros

Work life balance and some tireless colleagues

Cons

No direction whatsoever. Chasing CEO's half baked ideas to produce very little of value. Using tech that is decades old and trying to be an authority on nonprofit tech. They give "promotions", which for them means no pay increase but taking on the work of someone who quit.

2
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