Upper management is a cabal desperately trying to protect their well paid jobs and the emperor who has no clothes (the CEO). It is a nonprofit that is falling apart and falling into debt. Mismanagement and duplicity is rampant and the organization digging itself into a hole of complexities. The CEO is a tech guru soothsayer who needs complexity to protect her mantle of authority. Complexity is the enemy of transparency and execution, both of which are severely lacking at TechSoup. It once had a great thing going for it, they were a middle man that collected software (and funds) from the big tech companies and gave away the software for free or cheeply to nonprofits who couldn't afford. The middle man is no longer needed and big tech is beginning to cut TechSoup out of the equation. Except for Facebook, which would LOVE to get their dirty hands on the private data of nonprofits around the world. TechSoup is so desperate for big tech support they that they are willfully ignoring Facebooks human rights and privacy violations and pushing Facebook products onto nonprofits; and they claim they support a civil society? If you care about ethics, your sanity, and health then stay away from TechSoup.