What A Tangled Web... - Member Service Specialist Teladoc Health Employee Review

This is a real, mission-driven company. I think the best thing is the people - across functions, at every level, you encounter people who are sharp, collaborative, and kind. When you work somewhere whose core purpose is making healthcare more accessible to more people, it makes the work better, even on hard days. Teladoc has been through a rocky couple years (as has industry), but recently it seems like the strategy is clearer, the org is better aligned, and the leadership is more focused. Chuck is a transparent and visible leader (eg town halls, all employee email/memos) and genuinely seems like exactly the right person we need in the seat right now. I appreciate that when there's hard news, it's delivered with context, and when there's good news, it's connected to the stategy (and doesn't feel phony). Benefits are pretty decent. I like that they do gym reimbursement, and free BetterHelp (which is owned by Teladoc).

There have been tough moments (reorgs, market pressure, strategic pivots) and the pace of change has been hard (likely similar to others in industry), but I appreciate that though all that it seems like management has made a real effort to do right by employees, and be transparent.

Good teammates on an individual contributor level, generally high ownership & teamwork. Very supportive people managers. Upper eng management is technical & works hard, but can be deeply uncollaborative & so limits any "greater than the sum of their parts" effect they could otherwise benefit from.

Cycling out expensive US resources for inexpensive IND/ARG/ESP based resources. Layoff decisions frequently without direct manager knowledge or input, good colleagues gone missing. Easy place to gain additional responsibility and experience, very difficult to be compensated for the added work. Raises between 1-1.5% from 2022-2026. Flattery & politics matter heavily, depending on your director/VP. Work/life balance is very bad and clocking out after 8-9 hours is frowned upon - frequent late nights year-round.