tele medicine - Physician Teladoc Health Employee Review

2.0
Jun 5, 2025
Recommend
CEO approval
Business Outlook

Pros

At that time, they allowed drs to take calls from patients anytime . There wasnt any type of schedule that you had to commit to. But then they tried to do real medicine visits over the phone with patients that had complicated histories, so I stopped doing it. So initially it was quick, short phone calls for straightforward issues. Im not sure what theyre doing now (2025)

Cons

One reason I quit was because patients got ridiculous. They were people with complex histories / on a lot of medications, that for theyre safety needed to be seen in person. Then some patients were super demanding and would cry and scream- really abusive behavior- which I felt bad telling them I was going to hang up but nobody deserves that level of rudeness. And it would be over silly things- especially like telling them (in a very polite way) that they didnt really need an antibiotic. THAT was every other phone call. And then they'd rate you poorly on the survey which Teladoc does not like. They send you these reports every month and if patients arent rating you highly, then you're in the dog house. I'd look at patients' past phone calls and see that other docs had given out antibiotics like candy, so it makes sense why these patients were mad at me.

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Teladoc Health Response
1y
We are sorry to hear about your experience working at Teladoc Health. We remain committed to providing support for clinicians so that they can practice at the top of their licensure. We continually evaluate our internal processes to ensure that we support clinicians in their work and promote patient safety. We wish you the best of luck in your career.

Explore other reviews about Teladoc Health

5.0
May 7, 2026
Recommend
CEO approval
Business Outlook

Pros

This is a real, mission-driven company. I think the best thing is the people - across functions, at every level, you encounter people who are sharp, collaborative, and kind. When you work somewhere whose core purpose is making healthcare more accessible to more people, it makes the work better, even on hard days. Teladoc has been through a rocky couple years (as has industry), but recently it seems like the strategy is clearer, the org is better aligned, and the leadership is more focused. Chuck is a transparent and visible leader (eg town halls, all employee email/memos) and genuinely seems like exactly the right person we need in the seat right now. I appreciate that when there's hard news, it's delivered with context, and when there's good news, it's connected to the stategy (and doesn't feel phony). Benefits are pretty decent. I like that they do gym reimbursement, and free BetterHelp (which is owned by Teladoc).

Cons

There have been tough moments (reorgs, market pressure, strategic pivots) and the pace of change has been hard (likely similar to others in industry), but I appreciate that though all that it seems like management has made a real effort to do right by employees, and be transparent.

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Teladoc Health Response
2mo
Thank you for sharing your experience, we're glad the you have found your time at Teladoc Health enjoyable. Nothing makes us happier than hearing our employees have enjoyed their experience with their fellow employees. We strive to cultivate a culture that is connected, engaged and inspired, and that would not be possible without the camaraderie amongst peers. We appreciate all that you do!
2.0
Jul 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Good teammates on an individual contributor level, generally high ownership & teamwork. Very supportive people managers. Upper eng management is technical & works hard, but can be deeply uncollaborative & so limits any "greater than the sum of their parts" effect they could otherwise benefit from.

Cons

Cycling out expensive US resources for inexpensive IND/ARG/ESP based resources. Layoff decisions frequently without direct manager knowledge or input, good colleagues gone missing. Easy place to gain additional responsibility and experience, very difficult to be compensated for the added work. Raises between 1-1.5% from 2022-2026. Flattery & politics matter heavily, depending on your director/VP. Work/life balance is very bad and clocking out after 8-9 hours is frowned upon - frequent late nights year-round.

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