Terminix

Merger ruined company - Customer Service Representative (CSR) Terminix Employee Review

2.0

Apr 12, 2024

Recommend

CEO approval

Business Outlook

Pros

It wasn't a bad company until the 2022 merger. Restructuring meant cost cutting and terminations from high level executives down to lowly CSRs. Pay was only $18 hourly yet management felt that it was superior because most of the leadership had been woth the company for decades. I had amazing stats but when a single Karen complained about a justified interaction that was just to her dislike yet following training methodologies, I was terminated.

Cons

Software is grossly aged and causes CSRs to have to learn a large amount of platforms that could be much more efficient if they'd invest in technology.

Terminix Response

We understand that growth and innovation can cause big changes and appreciate the flexibility of our colleagues as we continue to improve the customer and colleague experience. We welcome any additional comments you'd like to share at myhr@terminix.com.

Merger ruined company - Customer Service Representative (CSR) Terminix Employee Review

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