Growing Pains means Opportinity with Challenges - ServiceNow Administrator Developer Texas Capital Employee Review

4.0
Jul 3, 2018
Recommend
CEO approval
Business Outlook

Pros

Good benefits including generous time-off and focus on work-life balance. Casual work environment (at least for operations teams in Richardson). Significant growth which equles ample opportunity. Collaborative environment which has a lot of upside however has downsides listed below.

Cons

Going through massive growing pains. Operations has a bit of a "too many cooks in the kitchen" situation causing issues with priorotization and efficiency. Too many projects going on without proper vision and planning for long term support and maintenance which in turn puts a lot of strain on the limited full time operations staff. The collaborative environment is great for morale however it goes a bit overboard where the culture has given everyone a sense of entitlement which means its expected to have input from multiple areas before a decision can be made which will hamper project success and also leads to a lack of accountability since one individual can not be expected to be held responsible for a decision.

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Texas Capital Response
8y
Thank you for your feedback. Texas Capital Bank is certainly a growing company, which involves a great deal of collaboration and teamwork. We understand the pace of this growth may not always be an entirely positive experience. If you have not already, we encourage you to share your specific ideas and suggestions with your manager or someone from the Human Resources team. We embrace the challenges inherent to our future growth and advancement, and believe our success comes from working collaboratively together on our shared purpose.

Explore other reviews about Texas Capital

5.0
Apr 23, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Pays well for hard work

Cons

Nothing it is a great firm

1.0
Mar 5, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Some talented engineers and team members who try to do the right thing despite constant organizational friction.

Cons

The technology organization suffers from a lack of strong engineering leadership and accountability. Managers often avoid making firm technical or project decisions, which leads to shifting priorities and unclear direction. When initiatives struggle, responsibility is frequently pushed downward onto engineers rather than addressed at the leadership level. There has also been noticeable turnover across engineering teams while leadership continues pushing a model where only a small number of onshore “lead engineers” remain while much of the development work moves offshore. In practice this creates bottlenecks where engineers complete work during normal hours but cannot move code forward until offshore teams review and approve pull requests. Leadership has also introduced initiatives without realistic planning. When internal AI tooling was introduced, expectations around productivity were abruptly changed (for example, reducing story point estimates under the assumption AI would accelerate development). At the same time, engineering resources were directed toward building an internal AI assistant that largely functions as a wrapper around existing models while higher-priority platform work remains under-resourced. Culturally, the environment can feel dismissive toward engineers. Turnover remains high, concerns raised by teams are rarely addressed, and negative feedback about the organization has been consistent for years without meaningful change from upper management.

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