Awful Experience. Not at all worth the experience. - Guest Services The Breakers Employee Review

1.0
Mar 29, 2018
Recommend
CEO approval
Business Outlook

Pros

The gratuities from guests and the discounts on hotel stays.

Cons

The management at The Breakers is in need of a major overhaul. The level of apathy and condescension is very high, and the burden only ends up resting on the backs of other employees. The so-called "team members" are treated as disposable capital, regardless of the time invested with this company. Opportunities to grow are few and far between. Employees are expected to connect guests with resources outside their department, but management cannot even extend the same courtesy to their employees. A simple request (a payroll issue, for example) results in a massive game of cat and mouse, with management refusing to take responsibility for their own actions for fear of derailing their careers. The hiring and orientation process is one big facade, with the employment experience only going downhill from there.

Explore other reviews about The Breakers

5.0
Jul 19, 2026
Recommend
CEO approval
Business Outlook

Pros

The training and preparation for the job was very organized and went smoothly with a great team that was very welcoming and helpful in the process.

Cons

There’s a lot to learn if it is an unfamiliar job but they have a good system and training to avoid uncertainty.

5.0
Jun 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Moving from a different country and I got the opportunity to work here feels like a great accomplishment. Everyone in my department is like family they’re so welcoming and supportive.

Cons

Long working hours that makes you feel like you spend most of your days at work. But getting 3 days off is a plus.

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