employer cover photo
employer logo
employer logo

The Cheesecake Factory

Engaged Employer

Great company, not-so-great local management - Server The Cheesecake Factory Employee Review

2.0
Apr 26, 2016
Recommend
CEO approval
Business Outlook

Pros

Money, free or discounted food, flexible scheduling (HotSchedules), great teamwork, really good benefits. I have absolutely nothing bad to say about the company itself!

Cons

The upper-level FOH management team is ruining the place. They play favorites, gossip, stalk employees' social media and use it to discriminate in the workplace, delegate too much to junior management, and have completely different personas when Corporate is visiting. This would be a five star review except for this issue, but as it is this is the reason The Cheesecake Factory is dropping like a rock on the 100 Best Companies to Work For list and probably won't make it for a fourth year.

Explore other reviews about The Cheesecake Factory

5.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

it was really good and fun

Cons

nothing bad about it good environment

5.0
Apr 11, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The Cheesecake Factory is easily the best company I've ever worked for...and I've been through a lot. Beginning with the company culture, and extending all the way through operations and into our restaurants, I've been inspired every day by the approach everyone takes to their positions and their daily interactions. Other companies hold certain values, but everyone at The Cheesecake Factory believes in and lives by them every day. The warmth and dedication to their individual roles and responsibilities is only amplified by their commitment to integrity, decency, and doing whatever it takes to support every single person else around them. Everyone is not just accepted but welcomed with open arms for who they are and what they bring to the office every day. I couldn't say enough good about this place, and I hope to never leave.

Cons

Like every company that's been around for almost 50 years, it's a little slow to adapt to current times when it comes to technology or a few other recent best practices. But no one is closed to new ideas—it just takes a while for them to take hold. Salary levels are fine, but growth takes time at the company—mainly because no one ever leaves (in a good way)—and that may not be the best fit for everyone. But the pros about this place make it worth it.

See reviews by: Helpful|Rating|Date|All