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The Cheesecake Factory

Engaged Employer

Hard work, good pay, hit or miss depending on Management - Food Server The Cheesecake Factory Employee Review

4.0
Jun 8, 2017
Recommend
CEO approval
Business Outlook

Pros

The money is great, as you'll get regulars who spend a lot of money because they consider the food better than your average casual restaurant, but you also get a ton of special occasion parties. If you live in a city with a lot of conventions, you'll make great money. My training has been a huge boost to my resume, as I am told at almost every service position I've applied for that Cheesecake Factory has one of the best training programs, and people who come from there are always a cut above. I started out with them, and it was hard without any experience at all, but once I learned how to be a good server with a place that big and with that kind of menu, I've been set ever since. They taught me a lot. I also loved how flexible the schedule was, compared to some jobs I've had. I miss all the cash flow!

Cons

It's all about management. Starting out, the managers were there for the staff. After a few years, positions rotated, people left, and new Managers came in who dealt with staff as though they were wayward children, and it was at that point that I left. I liked that CCF treated us like adults and gave us respect. A few bad managers changed the whole dynamic, and the restaurant went downhill from back to front. My $ started to suffer because the kitchen was so badly managed and the FOH management was operating via negative reinforcement (taking away the bread knife, over-stacking the food-running schedule and still forcing servers to run food every time we came back on the line, etc.). I was sad when I left, as I had to watch it go downhill right before my eyes. It's a great company, but that bottom-line mentality seems to be affecting their standards.

Explore other reviews about The Cheesecake Factory

5.0
Apr 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Great training, great benefits fun coworkers

Cons

Long hours, parking not the best

5.0
Apr 11, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The Cheesecake Factory is easily the best company I've ever worked for...and I've been through a lot. Beginning with the company culture, and extending all the way through operations and into our restaurants, I've been inspired every day by the approach everyone takes to their positions and their daily interactions. Other companies hold certain values, but everyone at The Cheesecake Factory believes in and lives by them every day. The warmth and dedication to their individual roles and responsibilities is only amplified by their commitment to integrity, decency, and doing whatever it takes to support every single person else around them. Everyone is not just accepted but welcomed with open arms for who they are and what they bring to the office every day. I couldn't say enough good about this place, and I hope to never leave.

Cons

Like every company that's been around for almost 50 years, it's a little slow to adapt to current times when it comes to technology or a few other recent best practices. But no one is closed to new ideas—it just takes a while for them to take hold. Salary levels are fine, but growth takes time at the company—mainly because no one ever leaves (in a good way)—and that may not be the best fit for everyone. But the pros about this place make it worth it.

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