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      The Cheesecake Factory

      Engaged Employer

      The Cheesecake Factory reviews

      Wouldn’t recommend - Anonymous employee The Cheesecake Factory Employee Review

      2.0
      Mar 18, 2018
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Fun at first people were nice -Thorough training -Challenging

      Cons

      Expect a lot out of you and take their job very seriously, which was funny to me sometimes considering I was not interested in working in the restaurant industry I was just trying to get by for some time. Get ready to be yelled at in the middle of your shift by (a) certain manager(s) for making a small mistake... Which is unacceptable & unprofessional- creates bad morale. Also some workers think they can boss you around, especially the main food runner.. which is also funny because that’s not how it works. Wouldn’t recommend serving here unless you want to put up with a bunch of extra stuff that necessarily shouldn’t be a part of the job. There are kind people here who do care but overall workers complained about a lot of things.

      avatar
      The Cheesecake Factory Response
      8y
      Thank you for taking the time to write us this review. We're disappointed to hear about the type of experience you had while working with us- we work hard to create an environment where our staff feels encouraged and supported to achieve their personal and professional goals. If you would like to express more of your concerns/tell us more then feel free to call staff relations at 818-871-3000 and someone will be more than happy to speak with you. Thank you for being a part of our family, and we hope you'll reconsider joining us in the future! :)

      Explore other reviews about The Cheesecake Factory

      5.0
      Apr 21, 2026
      Server
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great training, great benefits fun coworkers

      Cons

      Long hours, parking not the best

      5.0
      Apr 11, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The Cheesecake Factory is easily the best company I've ever worked for...and I've been through a lot. Beginning with the company culture, and extending all the way through operations and into our restaurants, I've been inspired every day by the approach everyone takes to their positions and their daily interactions. Other companies hold certain values, but everyone at The Cheesecake Factory believes in and lives by them every day. The warmth and dedication to their individual roles and responsibilities is only amplified by their commitment to integrity, decency, and doing whatever it takes to support every single person else around them. Everyone is not just accepted but welcomed with open arms for who they are and what they bring to the office every day. I couldn't say enough good about this place, and I hope to never leave.

      Cons

      Like every company that's been around for almost 50 years, it's a little slow to adapt to current times when it comes to technology or a few other recent best practices. But no one is closed to new ideas—it just takes a while for them to take hold. Salary levels are fine, but growth takes time at the company—mainly because no one ever leaves (in a good way)—and that may not be the best fit for everyone. But the pros about this place make it worth it.

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