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The Cheesecake Factory

Engaged Employer

Overall Satisfied - Server The Cheesecake Factory Employee Review

3.0
Nov 19, 2014
Recommend
CEO approval
Business Outlook

Pros

Server skills will greatly improve. Not an easy place to work at. First few months will be challenge for those who haven't worked in a quick-paced and high volume restaurant with an enormous menu. Extremely flexible schedule (Valuable for a college student like myself). Easy to swap shifts, request days off and to pick up shifts(AM or PM). High sales and inflow of customers. Decent and consistent tips (Dependent on location). Co-Workers become like a second family. Great company spirit where teamwork is encouraged. Part-Time Benefits Eating all the mistake/dead food!!!

Cons

Mandatory white uniforms, which required washing after each shift. Management is somewhat stingy with replacing or providing new aprons.. Everyone is expected to receive "Take-one shifts" which are essentially break and runner shifts on a weekly basis. If you aren't on good terms with your server manager are a weaker server, expect several of these. Shifts can little long, with lengthy side work and checkout. Expect weekend doubles on a common basis. Management is constantly swapped out or replaced. Due to the enormous menu and the variety of ingredients used in each dish, guests will consistently modify and sub ingredients (Cheesecake is extremely lenient on this). This can cause a large amount run-errors(fault of server and food-runners) or confusion in the kitchen where the dish is improperly prepared. % tip out is a little high, which is only slightly counteracted by the high sales.

Explore other reviews about The Cheesecake Factory

5.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

it was really good and fun

Cons

nothing bad about it good environment

5.0
Apr 11, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The Cheesecake Factory is easily the best company I've ever worked for...and I've been through a lot. Beginning with the company culture, and extending all the way through operations and into our restaurants, I've been inspired every day by the approach everyone takes to their positions and their daily interactions. Other companies hold certain values, but everyone at The Cheesecake Factory believes in and lives by them every day. The warmth and dedication to their individual roles and responsibilities is only amplified by their commitment to integrity, decency, and doing whatever it takes to support every single person else around them. Everyone is not just accepted but welcomed with open arms for who they are and what they bring to the office every day. I couldn't say enough good about this place, and I hope to never leave.

Cons

Like every company that's been around for almost 50 years, it's a little slow to adapt to current times when it comes to technology or a few other recent best practices. But no one is closed to new ideas—it just takes a while for them to take hold. Salary levels are fine, but growth takes time at the company—mainly because no one ever leaves (in a good way)—and that may not be the best fit for everyone. But the pros about this place make it worth it.

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