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The Cheesecake Factory

Engaged Employer

Serving at the Cheesecake Factory - Server The Cheesecake Factory Employee Review

4.0
Feb 8, 2016
Recommend
CEO approval
Business Outlook

Pros

Pros to working for CF is the scheduling- as a restaurant that is open for lunch and dinner, late night dining, seven days a week...the scheduling possibilities are endless. My management personally tried their hardest to accommodate everyone's preference on a schedule. They also use Hotschedules, an online and interactive scheduling module that allows you to view your schedule, request days off, and switch shifts with a coworker per management's approval. I also made great money working at CF. The high table turn time and moderately sized section helped this. CF does not take reservations, but sits guests on a first come first serve basis to make sure your section is never being wasted. The majority of CFs are located at a mall where the flow of drive-bys and walk-ins is ever constant. CF is very good about promoting internally as well. Although this is an opportunity not presented to myself in my time there, many servers/bakery workers have been promoted to management.

Cons

A very large restaurant comes with the cons of just that....large sections. Diverse clientele. Minimal attention from management as they are usually running around with more work than one can handle. You are also working with a very large staff that you must interact and learn how to work with a lot of coworkers. You are also working on other peoples time. When it is busy, shift change can take up to an hour and checking out can take up to an hour as you must wait on a shift lead to check out your side work. Holidays are pure madness, and CF is open 365 days a year. Good luck getting the holidays off! This is the service industry, so it should be expected.

Explore other reviews about The Cheesecake Factory

5.0
Apr 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Great training, great benefits fun coworkers

Cons

Long hours, parking not the best

5.0
Apr 11, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The Cheesecake Factory is easily the best company I've ever worked for...and I've been through a lot. Beginning with the company culture, and extending all the way through operations and into our restaurants, I've been inspired every day by the approach everyone takes to their positions and their daily interactions. Other companies hold certain values, but everyone at The Cheesecake Factory believes in and lives by them every day. The warmth and dedication to their individual roles and responsibilities is only amplified by their commitment to integrity, decency, and doing whatever it takes to support every single person else around them. Everyone is not just accepted but welcomed with open arms for who they are and what they bring to the office every day. I couldn't say enough good about this place, and I hope to never leave.

Cons

Like every company that's been around for almost 50 years, it's a little slow to adapt to current times when it comes to technology or a few other recent best practices. But no one is closed to new ideas—it just takes a while for them to take hold. Salary levels are fine, but growth takes time at the company—mainly because no one ever leaves (in a good way)—and that may not be the best fit for everyone. But the pros about this place make it worth it.

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