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Thank you for your more than 3 years of service and sorry to hear that something obviously changed your mind about working here. We have always had high standards and set goals that associates are expected to make. The majority of our managers hit or exceed these as noted by our average bonus payout of over $55,000 in 2021, with many managers exceeding $80,000 for their outstanding results. Will have to disagree with you that we don't care about our residents though. Customer service is a key aspect of being a successful manager, which is why it is factored into manager's bonuses. Although we are currently at a 4.2 on our Google ratings, we are working hard to improve those as well. Would love to hear more specifics from you so we can improve. Please feel free to call me at 937-434-3095, ask for Chris.