Fun colleagues but toxic management and favoritism - TL/GES/Trainer/Game Guide The Escape Game Employee Review

2.0
May 18, 2026
Recommend
CEO approval
Business Outlook

Pros

You meet some really fun people, and the growth is relatively quick.

Cons

The management team is very much a clique. They make it very known if they don't like you, and will treat you poorly. There is a lot of favoritism, and they let their favorites get away with a lot (such as laziness or call-outs) while immediately punishing others for making tiny mistakes. The training is extremely lackluster, because it's basically just "okay, just do it." instead of actual training. The management team is very gossipy, and will often disappear into the office to joke around instead of helping the team lead and game guides. It has progressively become a more toxic environment and the GM does not care whatsoever about the wellbeing of the staff whatsoever. They constantly watch you on the cameras and WILL call you out in front of everyone if one mistake is made.

Explore other reviews about The Escape Game

5.0
May 28, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

So much fun and good career opportunities! Good values

Cons

You to be really engaged. Late nights sometimes.

2.0
Jun 2, 2026
Recommend
CEO approval
Business Outlook

Pros

The team itself and the coworkers were rad. Everyone is positive and supportive but not in a toxic positive way.

Cons

--its really bizarre policy to make your plus ones pay for the game...on training games. And do you get paid while training on a game? Nope. Ive never seen any other escape room operate that way and it came off so greedy that friends I brought almost questioned me working there. -very passive aggressive store management. Yes its important to have professionalism but management will get on you for petty small things that made no difference to the guest experience. They also dont seem to be familiar with workers laws in the location theyre managing. --starting out they'll send you home early rather than taking time to train you on everything. If its a tiny bit slow, you get cut. This makes pay incredibly unstable and the pay was already abysmal for the area. --I didnt mind company values at first but it rapidly becomes clear that their generosity and integrity values are only for guests, not for employees. In fact they'll be incredibly stingy towards you. --once your hours stop getting cut, if you've stayed in the trenches long enough, now they suddenly put you on for 11 hour shifts. And schedule requests are often ignored. --if I ever end up rich I want to buy the company out and run it better out of sheer spite.

1
See reviews by: Helpful|Rating|Date|All