Pros
Unique environment with fun people, but it got worse.... (I worked at a store in the North/South region)
Cons
Staffing is an absolute mess: On slow days, my manager would have us arrive on premises but not clock in until a game books...being on standby w/o pay is completely illegal and unacceptable. When I started two years ago, standards were set very high in terms of who they hired. Now, it has become clear that the company is growing too fast to keep up with staffing needs as they're hiring absolutely everyone who walks in the front door. Corporate Culture: The company culture felt small, personal, and very positive when I started but it has become a toxic corporate wasteland this year when the company started growing quickly. Turn around times have gotten shorter on some days (obviously so the company can make more money) but it comes at the cost of guest experience since we basically force guests out of the rooms after so we can reset in time as well as team member happiness. Because staffing is a mess, turning around games quickly puts stress on the whole team which results in a building full of skunks. Policy is not upheld at the highest level: Training is an absolute joke. HQ takes it very seriously but on an ongoing basis, proper policy is not followed AT ALL! In the position I held, I had access to confidential company information and I can guarantee that the way HQ expects things to operate is not being abided by on the simplest of levels (food in control room, using set up sheets, what is in/not in uniform, cell phones, and the list can literally go on). Things were great when I started a couple years back, but the culture has become a jumbled toxic mess and the company's rapid growth is reaking havoc on existing stores.