Good foundation job, trumped by poor Management @. - Guide The Escape Game Employee Review

-Pay plateaus after getting to a team-lead position, pay could be the same for over a year, unless willing to move to a new state or wait for a management position to open at your store. Raises aren’t rewarded for high performance, nor are PRs done consistently. Team members and their salaries feel like after thoughts. -Will push on team members hard to hit daily review, and sales goals. However no commission is earned, no rewards such as raises or even gift cards are given to team members with high percentages. Just an expectation to do better the following month. -Little to no benefits. No PTO for full time members, no insurance offered, 401K has limited options and requires you to work at the company for nearly 5 years to get matched at a reasonable percentage. -Will be understaffed to run the amount of games booked. And left to be “Creative” on how to run them, which usually requires a team member to watch 2 games at once known as doubling. Management will not block games due to understaffing because of “peak seasons” or because of the “higher ups” -Will give breaks at laughable times. An hour after clocking in they’ll have you take your only break so they can “get it out of the way” or will give it about an hour before you leave for your shift, constantly. While not illegal is a total abuse of breaks and defeats their purpose. -Management will hold tools and skills for themselves that could benefit leaders throughout the business for no reason. Things like labor percentage calculators, how to fix malfunctions, make repairs or aesthetic touch ups to make you a more independent leader, ultimately crippling your growth. -Certain team members close to management gets passes on courtesy blocking games, offering high discounts, and bending rules that other team members of the same level would get in trouble for. Showing favoritism in the workplace and feeling a sense that you are set up for failure. -Voicing frustrations is seen as a negativity. Regardless whether it was constructive criticism of how management handles certain aspects of the business. Instead comments are usually dismissed, and causes management to start looking at you like a “skunky” teammate or someone who isn’t a team player because they disagree with the way things are. -Will be asked to lie to guests to squeeze the most money from them, even though they have a replay discount standard. They will tell us to refrain from telling guests so that we can charge a little more money to them. -Standards will change overnight and will not be communicated thoroughly, leading to miscommunication and mistakes in the work place. -Will over look extra work performed by high work ethic teammates and instead will ask them to step back, almost incentivizing us to do the bare minimum, to prevent “stepping on peoples toes” - A over disneyfied environment, forbidding any conversations that isn’t about the games between team members, conversations about weekends and festivals are cut short because they aren’t TEG appropriate, instead opting to endlessly praise ourselves on getting the bare minimum done or just staring silently at our games. -Poor constructive criticism given by management. Rather then giving specific examples of behaviors to help you understand your misgivings and learning from them allowing you to grow. You are given blanketed over generalized statements that have you leaving one on ones confused or unsure about what the growth opportunity was. -Overly sensitive to the lowest performing worker, we will coddle team members and elect to babysit and tell them what to do every step of the way. Rather then set expectations and holding people accountable like adults, we instead treat employees like children and check everything they do and correct what they fail to do.