If you're reading this, run and never look back! - Claim Representative II The General Employee Review

1.0
Apr 18, 2016
Recommend
CEO approval
Business Outlook

Pros

It is a decent place to work after college...for a while. They tend to hire younger staff through staffing agencies, thus multiple employees are hired at once and it is easy to find a niche. They feed you occasionally.

Cons

The building is the definition of an Officespace nightmare. No real windows to speak of, old tall/small cubicles, an absolutely laughable training regimen (one week of training, 3 months of cluelessness and neighbor-asking), dirty 80's carpet, and apparently no janitorial staff (the place is a dust palace). Management refuses to hire more employees despite people quitting weekly. The work is getting more and more out of hand and it's impossible to provide even decent customer service when each employee is working to resolve 100+ claims at any given time. Working for a "non-standard" insurance company providing unsatisfactory help, what a way to live! ...PASS

Explore other reviews about The General

5.0
Jan 15, 2026
Recommend
CEO approval
Business Outlook

Pros

pay, time off, work life balance

Cons

hostile environment at times. very high school

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The General Response
5mo
Thank you for your feedback. I’m glad to hear you enjoyed the benefits offered here at Sentry, including our PTO program and hybrid work model. Regarding overall work environment, we encourage each associate to have open conversations about their concerns with their manager or Human Resources representative. Javier Sotelo – Senior Director of Talent
3.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

The pay and benefits are not bad.

Cons

The buy out by sentry has turned a lot around. Management needs a review.

avatar
The General Response
1w
Thank you for the feedback. I’m glad to hear you enjoyed our competitive compensation and our total rewards packages. While transitions take time and patience, we’re confident management on both sides is working hard to keep our day-to-day operations smooth and productive. Javier Sotelo – Senior Director of Talent
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