Run for the hills - Customer Service Representative The General Employee Review

2.0
Sep 12, 2017
Recommend
CEO approval
Business Outlook

Pros

Pay rate, some of the nicest people work here

Cons

Supervisors! Un-organized & can't be trusted)...constant changes without informing the staff, they will fire you.

Explore other reviews about The General

5.0
Jan 15, 2026
Recommend
CEO approval
Business Outlook

Pros

pay, time off, work life balance

Cons

hostile environment at times. very high school

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The General Response
5mo
Thank you for your feedback. I’m glad to hear you enjoyed the benefits offered here at Sentry, including our PTO program and hybrid work model. Regarding overall work environment, we encourage each associate to have open conversations about their concerns with their manager or Human Resources representative. Javier Sotelo – Senior Director of Talent
3.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

The pay and benefits are not bad.

Cons

The buy out by sentry has turned a lot around. Management needs a review.

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The General Response
1w
Thank you for the feedback. I’m glad to hear you enjoyed our competitive compensation and our total rewards packages. While transitions take time and patience, we’re confident management on both sides is working hard to keep our day-to-day operations smooth and productive. Javier Sotelo – Senior Director of Talent
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