Does The General pay their employees well?

According to anonymously submitted Glassdoor reviews, The General employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at The General. This rating has been stable over the past 12 months.

How satisfied are employees working at The General?

56% of The General employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The General 3.2 out of 5 for work life balance, 3.5 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at The General?

Claims Adjuster (31) , Customer Service Representative (21) , Claims (7) , Initial Claims Handler III (6) , Insurance Agent (6) , Initial Claims Handler II (5) , Insurance Sales Agent (5) , Underwriter (5) , Desk Adjuster (4) , Sales Agent (4) , Total Loss Adjuster (4) , Analyst (3) , Auto Claims Adjuster (3) , Claims Adjuster I (3) , Claims Representative (3)

What are the pros of working at The General according to real employee reviews?

"Good pay and a yearly bonus." ((in 24 reviews)); "Good people" ((in 17 reviews)); "Great environment and culture from too down" ((in 13 reviews)); "Good work/life balance." ((in 10 reviews)); "Pay is decent, work from home" ((in 9 reviews))

What are the cons of working at The General according to real employee reviews?

"Inappropiate actions by vendor never addressed by management" ((in 17 reviews)); "Salary is a bit low for a PIP adjuster role" ((in 9 reviews)); "Decision were made from upper management down, not Maslow model." ((in 7 reviews)); "There is no direction from senior leadership to help guide the company as it grows into other distribution channels." ((in 7 reviews)); "Managers are competent, but aren't always the best people managers" ((in 4 reviews))

What are the top reviewed The General locations?

Nashville , Phoenix , Cleveland , Independence , Atlanta , Tampa , Alpharetta , Valley View , Tucson , Chicago , Albany , New York , Madison , Milwaukee , Arizona City , Chandler , Dallas , Garland , Houston , Texas City , Minneapolis , Indianapolis , Canton , Columbus , Denver , Metairie , Topeka , Salem , Jacksonville , Orlando

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The General

The General reviews

New parent company, IT dept is inefficient and chaotic - Software Quality Engineer The General Employee Review

3.0

Jun 17, 2025

Software quality engineer

Recommend

CEO approval

Business Outlook

Pros

Hybrid work for everyone. M/F at home, Tues/Wed/Thurs in office. Managers are good people though, and workflow is organized within the chaos that they have. They seem to actually honor a work/life balance with employees when you need time.

Cons

The organization required to navigate the chaos creates a lot of extraneous red tape and processes to get anything done. They utilize a ton of different internal systems to manage everything, which results in a lot of silos of work, or a long training time to learn all the different systems. Compensation is on the lower end of average.

The General Response

Thank you for your review. I’m happy to hear you enjoy our hybrid work model, which helps our employees enjoy a positive work/life balance. I’m also happy to hear you acknowledge our management team. We’re proud of our leaders, who work hard every day to help our company and our associates succeed. Regarding your other comments, I encourage you to talk with your manager about your concerns. We value our associates’ input about how we can make our systems and processes better. Kevin Schmidt—Assistant Vice President of Personal Lines Information Technology

Explore other reviews about The General

5.0

Jan 15, 2026

Business analyst

Recommend

CEO approval

Business Outlook

Pros

pay, time off, work life balance

Cons

hostile environment at times. very high school

The General Response

5mo

Thank you for your feedback. I’m glad to hear you enjoyed the benefits offered here at Sentry, including our PTO program and hybrid work model. Regarding overall work environment, we encourage each associate to have open conversations about their concerns with their manager or Human Resources representative. Javier Sotelo – Senior Director of Talent

3.0

Jul 6, 2026

Adjuster

Recommend

CEO approval

Business Outlook

Pros

The pay and benefits are not bad.

Cons

The buy out by sentry has turned a lot around. Management needs a review.

The General Response

Thank you for the feedback. I’m glad to hear you enjoyed our competitive compensation and our total rewards packages. While transitions take time and patience, we’re confident management on both sides is working hard to keep our day-to-day operations smooth and productive. Javier Sotelo – Senior Director of Talent

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New parent company, IT dept is inefficient and chaotic - Software Quality Engineer The General Employee Review

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