PL Underwriting: Howell Office is the Red Headed Stepchild - Personal Lines Underwriter The Hanover Insurance Group Employee Review

Outside of PTO, most other benefits are extremely sub-par (healthcare offers many options but is still expensive). Even though the Howell office is responsible for most of the written premium of the company, employees are treated as “less than”. There is also a huge double standard between home office and field offices (case in point: Worcester has about the same number of underwriters as Howell despite the fact that Howell’s workload is much greater. Howell is required to stay open until 6pm, while home office is not. Howell underwriters are not allowed to work from home full time, but other hubs seem to have more flexibility. At times, the Worcester underwriters are secretly allowed to leave early, and Howell is not - Terrible for employee morale). PL Underwriting management (upper management to be exact) is extremely detached from the work that their employees do every day. They constantly make decisions that are so out-of-touch with the team (and our agency partners), and take things too personally when suggestions to the contrary are made. Management constantly claims that they are open to innovation and new ways of doing things, but if you are the kind of person who challenges the status quo, your motivation will eventually be sucked dry here. The Howell Underwriting hub has had tremendous turnover issues over the last year, largely due to the issues described above.