Pros
Like all the previous reviews I have read, the people you work with are great, trying to do the best job with some terrible tools. The people I worked with were a great team. But slowly they all moved on to better things, including me. I would not discourage anyone working for Hanover, just be prepared to been frustrated. You will learn a lot you can take with you.
Cons
Systems are antiquated - Going live with programs half developed, too many work a rounds, time consuming so you cannot always keep up with the work load. Some people you have to deal with barely speak English and they are trying to solve your problem. Very frustrating to go to a job where the training is inadequate at best. Goals should be given before the year starts. Underwriting appetite so restricted team goals unattainable; Reports don't make sense, to many systems to get information from, that numbers are skewed and inaccurate.