They will mislead you in the position that you are hired. Only take a role in ISP if you are homeless! - Insurance Service Professional The Hanover Insurance Group Employee Review

-Highly unorganized -VERY unprofessional -Lack of technology advancement -Training for ISP is completely a waste of time - ISP IS 100% SALES (no customer service element) -ISP turn over rate is extremely HIGH. (70 to 80%) -billing is complex and unorganized. (No two people will come to the same answer) -not all call Centers take the same calls or licensed in all states that Hanover writes. -too many excel forms to fill out -Completely outdated technology