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The Hanover Insurance Group

Engaged Employer

Worst job I’ve ever had - PL Customer Service Representative The Hanover Insurance Group Employee Review

1.0
Aug 18, 2022
Recommend
CEO approval
Business Outlook

Pros

The company itself is great. Decent benefits, the pay is okay, and the company does a lot of extra stuff like food truck festivals, blood drives, etc all during work hours so you get paid for this stuff.

Cons

NEVER work in the PL CSC. The managers promise promotions and then *oops* something changes in the company and it’s no longer an option. They told half the CSC that there was no money in the budget for raises but half the department got them. They also stop the good employees from getting other jobs/positions because they want to keep them for themselves. Management drove me away. I exceeded my goals, I had excellent reviews, and because of that, it made management look good and they’d block any promotion I went for.

Explore other reviews about The Hanover Insurance Group

5.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Excellent Culture stands out the most for sure.

Cons

None that I am aware of.

3.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Good pay, polite, and environment for advancement

Cons

Goals are very un reasonable. They will work you to death. Extremist left wing values are constantly in your face here. Straight and Christian hate are inter woven in all of their policies and speeches etc. As a life long Democrat I even find it distasteful and inappropriate.

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