Insurance Service Professional - Insurance Service Professional The Hanover Insurance Group Employee Review

Work life balance is non-existent in the role. The metrics/numbers come first! Not enough people in the department for the amount of work/calls that come in. Of course you take incoming calls but you also have to handle outgoing calls and there is no set time put aside to do that. Strange right??? It literally makes no sense because they want you to be there for the customers but again your numbers come first. TOO many systems. It's ridiculous. Only take this job if you absolutely need it. Wish I would have listened to the reviews before I accepted the position.