Pros
Generous PTO, 401K, training, mentorships, opportunities to move to different departments, work from home.
Cons
The pay is below par with the industry. Bonuses are also below par, or non-existent. Since they changed CEOs they changed things and it only got worse. There is no retirement pension. Training is intense through webex with like 8 other people, not with someone individually showing you. It takes a long time. They have webex quizzes for everything, including company policies. For some things, it would be better to read a piece of paper and sign it so you can get on with your work. There are some long term employees, but that was when they had a different CEO and the work process was different. I have seen whole departments in the office change. I have seen one long term employee be forced into retirement. Since them people were leaving and all new employees took their place. That was not a good sign. This is a good company to learn and intern, but not for a long term career. They do not have a retirement pension. Too much micromanagement. The coaching can be disruptive and can only give you negative feedback. Managers will ask other teammates about you so just be aware. They say they don't base your performance on metrics but they shove it in your face when you're behind and/or below your peers. This is very much a high pressure job, and it isn't even an executive position. They can reassign a manager to you, after you gained a good rapport with the manager you had and give you someone who is quite different, not easy to get along with, very clinical, and/or only cares about their numbers But it doesn't stop there . They can reassign of people you assist, and/or reassign the agents they work with is not a good idea. They say they do this to balance the workload. It's never a good idea to switch up people who already have a good professional relationship with those they work with and the agents they work with. Agents told me they were confused and frustrated. Some of the platforms used to process accounts on the computer are complicated and take too long to process one account. I had to help show some of the newly hired people I worked with how to use them because they were lost. And this took time out of my work. They have streamlined some of the process. Even though this is a large 200 year old company, they need to get with the times. You have a backup person, but don't be surprised if that person doesn't have time to help you. You can come back from vacation and nobody did any of your work, even though you caught up before you left, you are back to where you started. You are forced to add responsibilities to your job, but not willing to pay for it when you are actually doing the work. I was hired for one department, only to have another department added that I had to be trained for and it added to my workload, but not my paycheck. The ongoing training to learn the new procedures and department accounts eats up the time and your work just piles up. Too many team meetings and town hall meetings. This is disruptive to the heavy workload. Some of these team meetings were a waste of time. If you are non-exempt, you don't always get the OT when you need to catch up in work or do a special project. It depends on your manager. Morale in the office sucks. No real parties for the holidays, unless they invite you to join a small group to go out. The office is a quiet place. I only went to lunch a few time with others. Mostly they stick to their small groups. The office manager doesn't care.