The good, the bad and the ugly - Customer Service Representative The Hartford Employee Review

3.0
May 5, 2010
Recommend
CEO approval
Business Outlook

Pros

Pay for performance, for the most part. Raises are generous WHEN the company is not struggling. After they received TARP monies, which helped them make it through a tough time, you didn't see people losing their jobs unless they were not performing.

Cons

Mid level management is not involved at all with the front line employees. They do not appreciate the work that is done. Hartford also seems to have their own clique in place of people who will be promoted and if you do not fit that mold (aka company cheerleader) you will NOT be promoted, no matter how qualified you are for the position. Senior management is invisible. I think I saw the call center manager maybe four times in all the time I worked there (which was more than a year).

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5.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Easy career progression, great benefits.

Cons

Flex time is pretty strict

4.0
Jul 10, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great benefits, amazing PTO starting off, company promotes inclusivity and promotion from within.

Cons

The leadership structure seems too complicated. Soooo many team leads. Certain lines of business do not have options for switching teams if you do not get along with your manager.

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