4.0
Jul 13, 2023
Former employee
Seattle, WA
Recommend
CEO approval
Business Outlook
Pros
Generous health/wellness incentives, good training, amazing depth of knowledge available to access. Some of the managers are world class and get the best out of their people.
Cons
When the management is good, it's very very good. When it's bad, it becomes farcical. Absolute obsession with minor metrics that don't have anything to do with the claims process masquerading as "customer satisfaction". IT support is entirely offshore and the language barrier is real. Upper management (C-suite) is really detached from reality when it comes to addressing things like wage stagnation/keeping up with inflation.