3.0
Dec 24, 2024
Former employee, more than 5 years
Windsor, CT
Recommend
CEO approval
Business Outlook
Pros
The co-workers were all amazing. The benefits are amazing. As long as your able to learn and apply what you learn, it'll be a good fit for you. They care for their employees up to a point.
Cons
A lot of information to try to retain and a lot of specific situations that can cause longer calls that are not part of procedures that you learn. Very anal about the metrics even if your doing well in all but one, if the one is something they are focusing on, you can be up for termination if you're unlucky enough to get complicated calls during the time you're working on a metric. They will work with you but even if you produce amazing notes, work, and customer satisfaction, they will terminate you leaving you in the dust.