Great coworkers but toxic management and politics dominate - Operations Manager The Home Depot Employee Review

3.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

the people you work with

Cons

the toxicity of the management team. favoritism if you kiss enough a**, which i wouldn't do. they bring in a new store manager to clean up shop when you have tenured managers there who make too much money. it isn't the old home depot anymore. old depot used to genuinely give a sh** about the customer. now they focus on customer service metrics and hold people accountable for it but its mostly customers b1t**ing about the online pickup process, or not knowing how to check in for order pickup in the app. then they blame the management team and try to implement new processes that don't work, when its the technology that isn't working. its all politics now when you get into upper management.

Explore other reviews about The Home Depot

5.0
Apr 24, 2015
Recommend
CEO approval
Business Outlook

Pros

The Home Depot has a solid moral compass. They aren't about sacrificing their ethics for the sake of a sale, which I love. They also hire a diverse group of people and give a lot back to the community. They offer a lot of benefits and little treats for their employees. Although they push their associates to meet quota, they're realistic about what can and can't be accomplished.

Cons

Home Depot has two different sides to it. Store associates and those of us considered "store support" who are payed by the vendors but work in the stores 100% of the time. I constantly hear about how store associates are stressed out by management and their hours are being rearranged a lot, cut, and they often are stretched thin due to lack of full staffing. "Store support" associates who do merchandising have it better than those who work in specific departments. However, you never really gain knowledge unless you have the time to look things up and read packaging.

333
avatar
The Home Depot Response
10y
Thank you for taking the time to share your feedback. From the top down, the key to business at The Home Depot is our commitment to not only customer service, but to our associates. Because taking care of associates is one of our core values, we’re always looking for ways to ensure our associates have equal access to growth and development opportunities. We strive to provide an environment where associates feel they’re valued, treated fairly and respected.
See reviews by: Helpful|Rating|Date|All