Good pay, fair benefits, retail hours....there are some companies who are better, many far worse. - Store Manager The Home Depot Employee Review

3.0
Mar 4, 2009
Recommend
CEO approval
Business Outlook

Pros

In this economy, Home Depot appears to be financially sound. I believe Frank Blake and the executive leadership team are committed to the core business and supporting the associates within it. The three core focuses, customer service, in-stock, and store appearance are relevant and simple to follow, and appear to be driving results. Pay with incentives has been very good, while benefits would rate as average (healthcare is more expensive than other employers; 401(K) is better than average - it still exists with matching; time off is worse than average - it's retail). Job security in this market would rate as better than average if you're in core operations.

Cons

While Frank Blake has made some profoundly positive changes, there still appear to be severe disconnects at the field levels. The regional and district leadership teams are still metrics focused and have a check the box compliance attitude. This drives unintended behaviors that compromise integrity and the value system we preach. As other comments have stated, the good ol' boy network is rampant, but in reality, that's a tendency that's existed in every company I've experienced. Unfortunately, if you're not part of the network, you and your team will suffer from a plan/financial perspective, audit perspective, and merit review perspective...There's a quote that the leadership team has used: "Leadership is local." That's very true at THD - there are some very good leaders there, and if you happen to be part of that, be thankful and supportive. However, best-in-class companies don't typically espouse that view. They believe that core values and performance require universal commitment and successfuly drive it as a part of their culture throughout the entire organization. That does not exist at THD. One leadership team can vary significantly from another.

Explore other reviews about The Home Depot

5.0
May 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Good place to be employed

Cons

No cons to working here

5.0
Apr 24, 2015
Recommend
CEO approval
Business Outlook

Pros

The Home Depot has a solid moral compass. They aren't about sacrificing their ethics for the sake of a sale, which I love. They also hire a diverse group of people and give a lot back to the community. They offer a lot of benefits and little treats for their employees. Although they push their associates to meet quota, they're realistic about what can and can't be accomplished.

Cons

Home Depot has two different sides to it. Store associates and those of us considered "store support" who are payed by the vendors but work in the stores 100% of the time. I constantly hear about how store associates are stressed out by management and their hours are being rearranged a lot, cut, and they often are stretched thin due to lack of full staffing. "Store support" associates who do merchandising have it better than those who work in specific departments. However, you never really gain knowledge unless you have the time to look things up and read packaging.

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The Home Depot Response
11y
Thank you for taking the time to share your feedback. From the top down, the key to business at The Home Depot is our commitment to not only customer service, but to our associates. Because taking care of associates is one of our core values, we’re always looking for ways to ensure our associates have equal access to growth and development opportunities. We strive to provide an environment where associates feel they’re valued, treated fairly and respected.
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