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      The Jackson Laboratory

      Engaged Employer

      The Jackson Laboratory reviews

      Animal Care Technician - Animal Care Technician/Customer Service Representative The Jackson Laboratory Employee Review

      1.0
      Dec 9, 2016
      Animal care technician/customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Lots of cute mice. 401k and benefits

      Cons

      Overworked to the point of physical injury. Many techs including myself had repetitive motion injuries. Major wrist/arm problems due to work load. Once you report injuries you are sent to a Dr. and physical therapy. I was harassed by managers that asked if I was faking injuries. Pay is horrible I was making $12 and hour. This place is horrific.

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      5.0
      Jun 26, 2026
      Anonymous intern
      Recommend
      CEO approval
      Business Outlook

      Pros

      Attentive, caring and has the best intentions

      Cons

      Outdated systems and slow-moving processes

      avatar
      The Jackson Laboratory Response
      2w
      Thank you for sharing your experience as an intern at JAX! We’re glad you felt supported by the team, and we appreciate your feedback. We are always looking to improve at JAX and your input is valuable. We wish you all the best in your future endeavors!
      2.0
      Jun 7, 2026
      Animal care technician
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good pay and benefits are decent

      Cons

      Long commutes with tight time accountability due to newer rules. No more leniency for weather or traffic related tardiness that is common in Maine. Constantly changing rules and expectations are making the job impossible. Failure to meet new expectations lead to no finishes or raises or tuition reimbursement. Forced overtime in Ellsworth location with so.e employees being sent from Bar Harbor to cover. Seems like a sinking ship and I would not recommend anyone I liked for a job here.

      avatar
      The Jackson Laboratory Response
      1mo
      Thank you for your feedback and for your many years of dedication to JAX. Feedback like yours is important as we continue working to improve the employee experience. Thank you for sharing your perspective. If you have specific concerns or would like to discuss further, please feel free to reach out to us directly by contacting our HR office or submitting a Workday Help case.
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      The Jackson Laboratory reviewsThe Jackson Laboratory Animal Care Technician/Customer Service Representative reviewsThe Jackson Laboratory review