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      The Jackson Laboratory

      Engaged Employer

      The Jackson Laboratory reviews

      Great Employee Focus! - Customer Service Representative I The Jackson Laboratory Employee Review

      5.0
      Jul 30, 2012
      Customer service representative i
      Recommend
      CEO approval
      Business Outlook

      Pros

      The Lab does a great job of really creating an employee first atmosphere. One of the best benefits packages in the area. Between JAX fit, 403b contributions and a generous vacation plan, the lab has got to be one of the best places to work!

      Cons

      Location - Bar Harbor is in the middle of nowhere and housing is a real challenge. Depsite this, it is in a beautiful location. Otherwise, there really aren't a lot of cons to the organization.

      Explore other reviews about The Jackson Laboratory

      5.0
      Jun 26, 2026
      Anonymous intern
      Recommend
      CEO approval
      Business Outlook

      Pros

      Attentive, caring and has the best intentions

      Cons

      Outdated systems and slow-moving processes

      avatar
      The Jackson Laboratory Response
      2w
      Thank you for sharing your experience as an intern at JAX! We’re glad you felt supported by the team, and we appreciate your feedback. We are always looking to improve at JAX and your input is valuable. We wish you all the best in your future endeavors!
      2.0
      Jun 7, 2026
      Animal care technician
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good pay and benefits are decent

      Cons

      Long commutes with tight time accountability due to newer rules. No more leniency for weather or traffic related tardiness that is common in Maine. Constantly changing rules and expectations are making the job impossible. Failure to meet new expectations lead to no finishes or raises or tuition reimbursement. Forced overtime in Ellsworth location with so.e employees being sent from Bar Harbor to cover. Seems like a sinking ship and I would not recommend anyone I liked for a job here.

      avatar
      The Jackson Laboratory Response
      1mo
      Thank you for your feedback and for your many years of dedication to JAX. Feedback like yours is important as we continue working to improve the employee experience. Thank you for sharing your perspective. If you have specific concerns or would like to discuss further, please feel free to reach out to us directly by contacting our HR office or submitting a Workday Help case.
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