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The Jackson Laboratory

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A means to an end - Anonymous employee The Jackson Laboratory Employee Review

3.0
Feb 24, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Very family & community oriented. JAX allows one the ability to climb the ladder if dedicated and the right opportunity presents itself. Great fitness centers and programs that encourage healthy lifestyle choices.

Cons

JAX has non-profit status, so the process of obtaining money for anything (salaries, promotions, equipment, travel, software, etc.) is difficult, intensive, and often unsuccessful. Every penny is scrutinized. Key management sometimes makes knee-jerk operational decisions that have a huge impact, but don't always make a lot of logical & scientific sense, and this can be very costly to the institution. Further, many mid-level managers are not empowered to make decisions on their own without having to consult with numerous layers of senior management- everyone is afraid to make a wrong decision and look bad in front of the Chief Operating Officer (naysayers are NOT hired). This causes progress & process improvements to be very, very, frustratingly slow. The IT department cannot get out of their own way- there are so many reorganizations, project reassignments, and revolving managers that the people who actually develop applications to handle the amazing scientific discovery data JAX produces can't focus on one project for more than a week before they are shuffled onto the next project. So nothing actually ever gets completed or improved, and in the process, tons of dollars are wasted. There have been a lot of recent changes, with the tendency to hire more and more high-level managers with big titles (many of whom are often inaccessible), and the little guys who are in the trenches are "doing more with less"- underpaid and overworked. When the little guys make a mistake because they are stressed out beyond belief and struggling to make ends meet, the tendency is towards punitive action. This results in an extremely demoralized staff.

Explore other reviews about The Jackson Laboratory

5.0
Jun 26, 2026
Anonymous intern
Recommend
CEO approval
Business Outlook

Pros

Attentive, caring and has the best intentions

Cons

Outdated systems and slow-moving processes

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The Jackson Laboratory Response
2w
Thank you for sharing your experience as an intern at JAX! We’re glad you felt supported by the team, and we appreciate your feedback. We are always looking to improve at JAX and your input is valuable. We wish you all the best in your future endeavors!
2.0
Jun 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Good pay and benefits are decent

Cons

Long commutes with tight time accountability due to newer rules. No more leniency for weather or traffic related tardiness that is common in Maine. Constantly changing rules and expectations are making the job impossible. Failure to meet new expectations lead to no finishes or raises or tuition reimbursement. Forced overtime in Ellsworth location with so.e employees being sent from Bar Harbor to cover. Seems like a sinking ship and I would not recommend anyone I liked for a job here.

avatar
The Jackson Laboratory Response
1mo
Thank you for your feedback and for your many years of dedication to JAX. Feedback like yours is important as we continue working to improve the employee experience. Thank you for sharing your perspective. If you have specific concerns or would like to discuss further, please feel free to reach out to us directly by contacting our HR office or submitting a Workday Help case.
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