Does The Key Program pay their employees well?

According to anonymously submitted Glassdoor reviews, The Key Program employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at The Key Program. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at The Key Program?

57% of The Key Program employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The Key Program 2.1 out of 5 for work life balance, 3.2 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at The Key Program?

Residential Caseworker (12) , Caseworker (7) , Case Worker (4) , Residential Counselor (4) , Residential Case Worker (3) , Service Coordinator (3) , Outreach and Tracking Caseworker (2)

What are the pros of working at The Key Program according to real employee reviews?

"Learn more for your field and great coworkers" ((in 3 reviews)); "Learned a lot at kob" ((in 3 reviews)); "Good trainings." ((in 3 reviews))

What are the cons of working at The Key Program according to real employee reviews?

"Horrible management, of you want your mental health to get messed up, you go and work there." ((in 10 reviews)); "Long hours and demands." ((in 6 reviews)); "Burn out Low pay Long hours" ((in 5 reviews)); "Lack of supervision and support by supervisors/ directors." ((in 3 reviews))

What are the top reviewed The Key Program locations?

Springfield , Providence , Methuen , Pittsfield , Fall River , Greenfield , Worcester , Phoenix , Portland , Waltham , Grafton

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The Key Program

The Key Program reviews

Difficult Job for Those Who Needs Specifics - Residential Counselor The Key Program Employee Review

3.0

Aug 15, 2018

Residential counselor

Recommend

CEO approval

Business Outlook

Pros

Kids are easy to love, close location, we can do a lot of things, technically speaking.

Cons

Management isn't very receptive to your concerns regarding redirection. I need real-time redirection in order to understand what needs to happen and that doesn't occur. It's extremely frustrating to be pulled into meetings that only give you negatives and are vague with what you can actually improve. For a "strengths-based approach," it doesn't make you feel like you have none.

Explore other reviews about The Key Program

5.0

Jan 23, 2026

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

excellent leadership and staff support

Cons

there was not any downside

4.0

Mar 17, 2026

Shift supervisor

Recommend

CEO approval

Business Outlook

Pros

Excellent benefits A lot of extra money if you want overtime Supportive co-workers Good upward mobility if you work days

Cons

Difficult to get holidays off Essential work, so you're stuck if another shift is late Higher ups feel disconnected from the program itself Awful upward mobility if you work nights

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Jobs at The Key Program

Youth Counselor, Fall River, MA

Youth Counselor, Worcester, MA

Youth Counselor, Methuen, MA

Residential Caseworker, Wareham, MA

Outreach Caseworker, Providence, RI

The Key Program reviews FAQs

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The Key Program

Difficult Job for Those Who Needs Specifics - Residential Counselor The Key Program Employee Review

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