Does The Key Program pay their employees well?

According to anonymously submitted Glassdoor reviews, The Key Program employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at The Key Program. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at The Key Program?

57% of The Key Program employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The Key Program 2.1 out of 5 for work life balance, 3.2 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at The Key Program?

Residential Caseworker (12) , Caseworker (7) , Case Worker (4) , Residential Counselor (4) , Residential Case Worker (3) , Service Coordinator (3) , Outreach and Tracking Caseworker (2)

What are the pros of working at The Key Program according to real employee reviews?

"Learn more for your field and great coworkers" ((in 3 reviews)); "Learned a lot at kob" ((in 3 reviews)); "workers and real sense of direct team." ((in 3 reviews))

What are the cons of working at The Key Program according to real employee reviews?

"Horrible management, of you want your mental health to get messed up, you go and work there." ((in 10 reviews)); "Long hours and demands." ((in 6 reviews)); "Burn out Low pay Long hours" ((in 5 reviews)); "Communication between caseworkers, clinicians, and supervisors is basically nonexistent, this is very frustrating for both clients and caseworkers because they are told one thing by one staff and it is never communicated to the rest of the team which in turn creates a variety of power struggles between clients and caseworkers" ((in 3 reviews))

What are the top reviewed The Key Program locations?

Springfield , Providence , Methuen , Pittsfield , Fall River , Greenfield , Worcester , Phoenix , Portland , Waltham , Grafton

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The Key Program reviews

Unethical, should be shut down - Caseworker The Key Program Employee Review

1.0

Jul 19, 2020

Caseworker

Recommend

CEO approval

Business Outlook

Pros

There aren't pros. The job is insane and it makes it difficult to connect with children and their families and actual do a good service for them.

Cons

Key Program operates by exploiting children, employees, and struggling families. It's practices depend on corroborating against children and their families to do things like protect the nonprofit from lawsuits, and fabricate "results" so that the program continues to get state funding and appear to be effective. It is a scam at the expense of the taxpayer.

Explore other reviews about The Key Program

5.0

Jan 23, 2026

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

excellent leadership and staff support

Cons

there was not any downside

4.0

Mar 17, 2026

Shift supervisor

Recommend

CEO approval

Business Outlook

Pros

Excellent benefits A lot of extra money if you want overtime Supportive co-workers Good upward mobility if you work days

Cons

Difficult to get holidays off Essential work, so you're stuck if another shift is late Higher ups feel disconnected from the program itself Awful upward mobility if you work nights

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Jobs at The Key Program

Outreach Caseworker, Providence, RI

Residential Caseworker, Wareham, MA

Youth Case Manager, Pittsfield, MA

SOCIAL WORK EVALUATOR, Waltham, MA

Overnight Awake Shiftworker, Springfield, MA

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Unethical, should be shut down - Caseworker The Key Program Employee Review

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