Best agency I've worked at - Client Service The Mx Group Employee Review

5.0
Jul 11, 2014
Recommend
CEO approval
Business Outlook

Pros

The Mx Group is the most collaborative and positive agency I've worked for. At some agencies, the client is king and management is willing to throw employees under the bus for the sake of revenue. That's not true here. Leaders highly value the employees and are willing to defend them from irrational or abusive clients. I think the Executive leadership strikes just the right balance of transparency - sharing business objectives, plans and results at monthly all staff meetings but also understanding where to draw the line. (I've had other experiences where too much transparency from leadership just caused anxiety and infighting.) Office culture is fun and positive. While all ages are represented, there is a youthful exuberance and a commitment to finding fun in work and creating a positive atmosphere with co-workers, both informally and through monthly activities like cooking contests, scavenger hunts, etc. The time-off policy is average compared to other employers, but the management team recently took some steps to allow incremental vacation time gains (one additional day per year of employment) vs. waiting for 5-year milestones. They're also flexible about work from home, etc. to accommodate appointments. In general, this is the most open and receptive place I've worked. They regularly solicit input from employees on everything from benefits to culture. Another positive is that many of the staff are among the brightest, most creative people I've worked with. I've definitely learned a lot and sharpened my skills since working here. Above all, I think The Mx Group does great work for their clients. It's important to me to work at a place where I believe in the work product and think my time is well spent. The Mx Group fits the bill and will only continue to grow. This is a good thing, but can also mean you're working with people on stretch assignments. So there are the occasional growing pains.

Cons

Long hours - I don't really see this as a con, per se. I think the work expectations are on par with other agencies I've worked at. But if you've never worked in an agency setting before, this may be more than you bargained for. Lack of paid Maternity Leave - For an employer of this size, I'm surprised that they don't provide a paid maternity leave/short term-disability. This is definitely a shortcoming compared to similar employers. Hands off approach - For many, this won't be a con. The Mx Group is a place for self-starters, people who can find their own path, and proactively seek guidance or feedback when needed. There is not a lot of close management or oversight of your work, and if you're looking for regular feedback you're likely to be disappointed. With that said, I do think that they appreciate employee contributions and provide positive feedback - just perhaps less frequently than some may be used to. Competitive environment - again, this may not be a bad thing, but client services people are often competing for resources (in creative, front-end development, software development, etc.) You'll have to be willing to fight for your fair share, say your piece and stand your ground. Open office plan - The Mx Group re-arranged the office about a year and a half ago. The space is beautiful, bright and open and creates a positive and collaborative environment. It's also loud. I find the open floor plan impacts my productivity. Invest in good headphones! This is not a place with set career paths. That can be a good thing - but you'll need to be prepared to forge your own path.

Explore other reviews about The Mx Group

5.0
May 29, 2023
Recommend
CEO approval
Business Outlook

Pros

The people and company culture are amazing. The workload can be a little intense sometimes, but Mx takes the extra step to ensure an awesome work environment filled with amazing people. I felt a great deal of support, not just in day-to-day activities but career growth as well, especially from my managers. I never felt dumb asking questions. There was always someone willing to help. I felt like I was truly part of a team.

Cons

A typical workday is very meeting-heavy making focus time difficult to come by.

1
2.0
May 8, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

MX Group has talented individual contributors, but the agency is weighed down by stagnant leadership and a culture that discourages innovation. Much of upper and middle management has remained in place for well over a decade, and it shows. There’s very little fresh thinking, limited professional evolution, and an overwhelming sense of complacency that has slowly filtered through the organization. The leadership culture feels extremely risk-averse. Sandbagging is common, and employees are encouraged to protect themselves rather than push boundaries or experiment with new ideas. Outside-the-box thinking is often punished unless it originates directly from senior leadership, which creates an environment where creativity and initiative are stifled instead of rewarded. The office culture itself feels dated and overly rigid. There’s an intense clock-watching mentality that makes the environment feel more like a call center than a modern digital agency. For a company branding itself around Chicago talent and innovation, the location and atmosphere feel disconnected from that identity. Compensation is below industry averages for many roles, though benefits are acceptable. The company would benefit greatly from healthy turnover and the introduction of new perspectives, modern best practices, and leadership willing to embrace change. Unfortunately, the current culture seems resistant to exactly that. The CEO works hard, but the leadership style often feels out of place for a modern digital agency. Ultimately, the company feels stuck between what it once was and what it needs to become. Without meaningful cultural and leadership evolution, the long-term outlook feels concerning. P.S. - There is a silent/ private acknowledgement that the overwhelming majority of employees want out, but have a difficult time landing new roles as they continue to waste away at MX.

Cons

Virtually everything, besides a few select employees

5
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