- The methodology is hard to explain to members and harder to stand by. The company prides itself on being evidence based, but cherry picks research studies to sell that this is the most effective to train. You'll be trained to tell fitness-related lies to members based on these cherry picked studies.
- Low pay, and the company will change your compensation plan if they think you're making too much money.
- Top performers be warned. Hustle culture doesn't even begin to explain it. Good, hard work gets rewarded with more work.
- Benefits are really poor, almost nonexistent. You won't have health insurance (it's a "supplemental plan," good luck if you break a bone) or dental/vision. Paid time off is paid at minimum wage for your state, so if you get sick or take a trip your paycheck will suffer. No mental health benefits either. 401k starts after 1 year of full time employment.
- Culty culture. Upper management often pushed the “we’re a family” narrative, which at first sounded warm but quickly became unhealthy. This mindset blurred professional boundaries, discouraged people from honestly speaking up, and created pressure to put the company above personal needs. Genuine feedback or individuality was often seen as disloyal, and there was an unspoken expectation to conform and constantly show enthusiasm, even when morale was low. Which is funny because "candor" is one of the company values.
- Working here does not make you an actual, nationally certified personal trainer. You're either a cheerleader for a person using a robot workout machine that runs itself, or counting to 10 while they exert on a Nautilus machine. You won't be able to train at any other facility if this is your only fitness experience, unless it has the same exact model.