Great exposure to fashion, but unrealistic workload and low pay - Low Risk Authenticator The RealReal Employee Review

2.0
Dec 14, 2025
Recommend
CEO approval
Business Outlook

Pros

If you genuinely love fashion, this job gives you exposure to a wide range of pieces — from vintage items to modern high-end designers and ready-to-wear private labels. You get hands-on experience seeing and handling unique garments daily, which can be exciting for fashion enthusiasts.

Cons

There is no employee discount. The workload does not match the pay. Each article of clothing requires multiple time-consuming steps, including detailed measurements, authentication, and uploading the item to the website. The expectations for how many items must be completed in a short time frame feel excessive. Even candidates with a fashion-related degree are started at a lower-level position (such as low risk), which makes the role feel not worth the effort or experience level required.

Explore other reviews about The RealReal

5.0
May 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Overall, the receiving team is very sweet and engaging. They try to help you when you need it or ask for it.

Cons

When you don't reach your goal, they do get on you/

2.0
Jul 17, 2026
Recommend
CEO approval
Business Outlook

Pros

- Great coworkers - Handle fun products - Front line works their tails off

Cons

- Senior Leaders (some Sr. Mgrs, mainly Directors and up) really don't do much but sit in meetings and blame their teams for their leadership deficiencies. Not to mention they love to never be in office but can't wait to tell you why you should be there. - Changes are constant: Quality Standards, SOPs, Order of Ops, CRM - With little to no training or guidance. The 3 auth centers operate "the same" but really there are drastic process differences in each along with leadership. - Leaders do anything to deflect blame and responsibility. The front lines are worked to exhaustion with unrealistic goals (if TRR was serious about their standards and what they offer).. Rather, people process at lightning speeds just to fill the warehouse with garbage. - Sr leaders of Operations quell issues and disguise problems to C Suite - Toxicity within leadership, everyone is playing defense which does not help solving problems. - No feedback is taken, ideas are shot down. - Vacations/breaks dont exist if you are a leader. No respect for time off. - Churn and churn. Front line staffing is a revolving door.

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