Low pay, low spirits, high tension - Anonymous employee The RealReal Employee Review

1.0
May 31, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

In my job I am basically 'left alone' which was awesome until I actually needed support and found none. So I guess that is more of a con. Other than that I have lots of friends and I like working with a less homogenous team- lots of age, race, gender & life experience diversity that I haven't seen in other tech companies.

Cons

Extremely low pay with no chance for advancement. They don't even have an organized promotion track. The general vibe is petulant superiors ( themselves undertrained and scared) ignoring and or berating their staff over ego driven issues. 'Business critical' was earnestly used as a reason to do just about anything. These people don't like numbers (harder to argue with- though not impossible as has been proven!!!) (This is all true minus a few beautiful individuals who know they are different- mondfrans and Alvarado to name two supervisors who make their teams happy). I've heard people being told that they should be lucky to get a 1-2% raise because everyone else was 'getting a 0% raise'. No transparency on that front. It's just all day complaining and whining and moaning and the worst part is that it's justified by daily insanity ( thus validating the circle of hating TRR). The stages of grief can easily be applied to working at the realreal. Pretty sure I'm between the depression and acceptance phase rn.

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5.0
May 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Overall, the receiving team is very sweet and engaging. They try to help you when you need it or ask for it.

Cons

When you don't reach your goal, they do get on you/

2.0
Jul 17, 2026
Recommend
CEO approval
Business Outlook

Pros

- Great coworkers - Handle fun products - Front line works their tails off

Cons

- Senior Leaders (some Sr. Mgrs, mainly Directors and up) really don't do much but sit in meetings and blame their teams for their leadership deficiencies. Not to mention they love to never be in office but can't wait to tell you why you should be there. - Changes are constant: Quality Standards, SOPs, Order of Ops, CRM - With little to no training or guidance. The 3 auth centers operate "the same" but really there are drastic process differences in each along with leadership. - Leaders do anything to deflect blame and responsibility. The front lines are worked to exhaustion with unrealistic goals (if TRR was serious about their standards and what they offer).. Rather, people process at lightning speeds just to fill the warehouse with garbage. - Sr leaders of Operations quell issues and disguise problems to C Suite - Toxicity within leadership, everyone is playing defense which does not help solving problems. - No feedback is taken, ideas are shot down. - Vacations/breaks dont exist if you are a leader. No respect for time off. - Churn and churn. Front line staffing is a revolving door.

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