The Upside Down - Photographer The RealReal Employee Review

2.0
Mar 7, 2018
Recommend
CEO approval
Business Outlook

Pros

+My coworkers are pretty much the only thing that keeps me going. Oh, and free bagels on Saturday’s. +Health benefits. Beats Obamacare (still love you though, Obama)

Cons

Are you ready...? +Managers micromanage and try to find more ways of doing so. And it’s so unnecessary. +HR isn’t good for anything. You come to them with an issue and leave with a “good luck” pat on the back. So surprised this company hasn’t had a lawsuit filed against them yet. +Overworked and underpaid. They expect us to photograph hundreds of products a day as if we’re robots. +As a “job well done” gift, they give you candy. What, are we five years old? We are grown. For a company that makes “$2M/day”, I want more than on-sale candy. +Lack of communication between managers and departments. +If you voice your concern to managers and challenge them in any way, they mark you as an enemy. Any suggestions for how to make production flow better is automatically dismissed (they tell you that they’ve tried every alternative and say it doesn’t work but won’t explain why it doesn’t work). +The Photo studio is filled with (you guessed it) photographers. Talented and creative individuals. Yet they seek external candidates to assist and/or produce the creative shoots. +No real room for advancement.

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5.0
May 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Overall, the receiving team is very sweet and engaging. They try to help you when you need it or ask for it.

Cons

When you don't reach your goal, they do get on you/

2.0
Jul 17, 2026
Recommend
CEO approval
Business Outlook

Pros

- Great coworkers - Handle fun products - Front line works their tails off

Cons

- Senior Leaders (some Sr. Mgrs, mainly Directors and up) really don't do much but sit in meetings and blame their teams for their leadership deficiencies. Not to mention they love to never be in office but can't wait to tell you why you should be there. - Changes are constant: Quality Standards, SOPs, Order of Ops, CRM - With little to no training or guidance. The 3 auth centers operate "the same" but really there are drastic process differences in each along with leadership. - Leaders do anything to deflect blame and responsibility. The front lines are worked to exhaustion with unrealistic goals (if TRR was serious about their standards and what they offer).. Rather, people process at lightning speeds just to fill the warehouse with garbage. - Sr leaders of Operations quell issues and disguise problems to C Suite - Toxicity within leadership, everyone is playing defense which does not help solving problems. - No feedback is taken, ideas are shot down. - Vacations/breaks dont exist if you are a leader. No respect for time off. - Churn and churn. Front line staffing is a revolving door.

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